gar!

so i tried to sign up for pepco online, but then after doing so, it told me that it would take two business days to process internet orders, so i called so it would be set up by monday when i move.

then it was an automated system. A DEAF AUTOMATED SYSTEM that would get everything i told it wrong. so that i would have to repeat everything like four times and then listen while it would slowly repeat back to me, "i think what you said is [something totally different than what i said.]"

and finally i just couldn't take it anymore and i was like, "THERE ISN'T A SECOND ACCOUNT HOLDER!" (because it hadn't given me a chance to correct that screw-up it had made in discerning between my yes and no. and it said, "i think what you said is that you would like to speak to a customer representative. is that correct?" to which i yelled, "YES!" and it replied, "i cannot understand if you said yes or no."

i guess it is not programmed to understand words thru frustration, which seems like a flaw in an automated system that companies are trying to use to make processes longer and more drawn out and agonizing for consumers.

anyways, i got a nice lady and we set up my account in mere minutes. at the end, i told her that she was much more helpful that the automated system. she got a chuckle out of that. i also think it would have been fair for her to say, "well i would hope so! those systems suck!"